Cancellation & Refund Policy

1. Introduction

This policy sets out the booking cancellation and refund conditions for accommodation offered by Sunny Beach Villa Demo ("we", "us"). By making a booking, you ("the guest") agree to the terms set out below. This policy should be read together with our Terms & Conditions.

2. Booking Confirmation & Deposit

A booking is only confirmed once the required payment (a booking deposit or full payment) has been received. The booking deposit is refunded in full if the cancellation is made within the period in §3.

3. Cancellation by the Guest

If you need to cancel a confirmed booking:

• Cancel at least 7 days before the check-in date: full refund of everything paid, including the booking deposit.
• Fewer than 7 days: no refund.

Days are counted by calendar date in Malaysian time. For example, for check-in on 20 October, cancelling up to 13 October gets a full refund. The period that applies to your booking is the one shown when you booked.

You can cancel your booking yourself on the Check Booking page, which shows the refund amount under the policy above before you confirm the cancellation.

All cancellation requests must be made in writing through our official contact channels and are counted from the date they are received.

4. Changing Dates (Rescheduling)

Subject to availability, you may ask to change your stay dates at least 7 days before check-in. One date change may be allowed free of charge; any price difference (for example peak season or weekends) will be charged where relevant.

5. Late Arrival & No-show

If you do not arrive without notice or fail to check in on the booked date, it is treated as a no-show and no refund will be given. Late check-in does not entitle you to a reduced price or an extended stay.

6. Cancellation by Us

In unforeseen circumstances (for example damage to the property that affects its habitability), we reserve the right to cancel a booking. In such cases we will offer a rescheduled stay or a full refund of the amount paid, including the booking deposit.

7. Events Beyond Control (Force Majeure)

We are not liable for cancellations or disruption caused by circumstances beyond the reasonable control of either party — such as natural disasters, floods, fire, orders from the authorities or widespread utility outages. In such circumstances we will try to offer a rescheduled stay or stay credit at our reasonable discretion.

8. Security Deposit

Where applicable, a security deposit separate from the accommodation payment will be returned in full after check-out, subject to inspection and deductions for any damage, loss or breach of the house rules.

9. Refund Method & Timing

Approved refunds are returned through the original payment method or by bank transfer within a reasonable time (usually 7 to 14 working days) after confirmation. Any processing charges imposed by the payment gateway provider are outside our control.

10. Contact Us

For any cancellation or refund request, please contact Sunny Beach Villa Demo by WhatsApp/phone at +60194639163, at Lot 18, Jalan Pantai Damai 3, Kampung Teluk Indah,, 26080, Kuantan, Pahang.